Who owns itil

These publications were updated in , taking into account feedback from the user and training community " ITIL ". ITIL 4 embraces the latest trends in technologies and service management, and provides a flexible basis to support organizations as they undergo digital transformation and integrate digital technology into all areas of their business.

This gives service providers more freedom to design tailor-made processes that work for the organization. Retrieved February 27, What is ITIL? Anonymous Not logged in Log in. IT Process Wiki. Cover image by Srinivas. Freshservice Blog. Authors Praveen Ramesh January 23, January 23, What is ITIL?

This is the first in a series of blogs answering these questions. Hope you learn something new! What is ITIL certification? What is ITIL process? What is ITIL foundation? A To ensure that an agreed level of IT service is provided for all current IT services B To create and populate a Service Catalogue C To ensure that sufficient capacity is provided to deliver the agreed performance of services D To carry out the Service Operations activities needed to support current IT services.

Governance is concerned with. A Ensuring that defined strategy is actually followed B Reducing the total cost of providing services C Ensuring that agreed Service Level Requirements are met D Measuring and improving the efficiency and effectiveness of processes.

Which of the following is Not a Function? A A dedicated number of staff handling Incidents and service requests B A process within Service Operation providing a single point of contact C A dedicated number of staff handling service requests D A dedicated number of staff answering questions from users. Those operations include :: 1. Operations Log and more. A To plan and manage the capacity and resource requirements to manage a release B To provide quality knowledge and information about services and service assets C To provide training and certification in project management D To ensure that a service can be operated, managed and supported.

A IT infrastructure. B Tools. C Processes. D All of the above. A Components and Business Processes. B Services and Components. C Services, Components and Business Processes.

D Services and Business Processes. B To create and populate a Service Catalogue. C To ensure that sufficient capacity is provided to deliver the agreed performance of services. A Ensuring that defined strategy is actually followed. B Reducing the total cost of providing services. C Ensuring that agreed Service Level Requirements are met.